Klarna FAQs

SHOP NOW, PAY LATER/ HAIR TODAY, FREEDOM TO PAY

Keep your hair game strong and shop now and pay nothing for 30 days OR spread the cost or pay in 3 easy instalments. No fees, no interest and no hassle.

WHO IS KLARNA?

Klarna is the provider of smooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments, and now you can too when you shop with us.

HOW DOES IT WORK?

  1. Add your items to bag and select Klarna as your payment method at checkout
  2. Click “Complete order” to proceed. You will be redirected to a Klarna payments page to complete your purchase securely
  3. Select “Pay later” to pay 30 days after purchase OR select “Pay later in 3 instalments” to spread the cost and autopay with your card every 30 days in three equal payments
  4. Receive your new hair extensions and enjoy!

WHAT HAPPENS AFTER?

Pay Later
This option allows you to pay for your order 30 days after your items have been shipped, with no interest or fees. Sit back and relax. Klarna will notify you when payment is due and when it is collected.

Pay Later in 3 Instalments
When you select to pay in three instalments, you’ll be asked to enter your address, email, mobile and card details. Klarna will automatically collect three equal payments, 30 days apart from your debit or credit card with no added fees or hidden costs.

*The total amount you pay will be the exact same amount you would’ve paid if you had paid for the entire purchase up front (provided the agreed payment schedule is followed, you may incur a charhe if you miss payments).

WHY USE KLARNA?
REPAYMENTS
Pay Later
Pay in 3 Instalments
HOW DO I REPAY KLARNA?
WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?

F.A.Q S

Everything you need to know about using Klarna

AM I ELIGIBLE FOR KLARNA?
HOW CAN I INCREASE MY CHANCES OF BEING ACCEPTED FOR KLARNA?
DO I NEED TO LIVE IN THE UK TO USE KLARNA?
WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?
WILL A CREDIT SEARCH TAKE PLACE AGAINST ME?
WHY HAVE I NOT BEEN OFFERED KLARNA?
WHAT HAPPENS IF I DON'T PAY FOR MY ORDER?
I HAVE BEEN ASKED TO GO TO KLARNA'S SITE. IS THIS CORRECT?
IS MY PAYMENT INFORMATION SAFE?
CAN I PAY BEFORE THE DUE DATE?
HOW DO I VIEW MY STATEMENT HISTORY?
WHAT HAPPENS TO MY STATEMENT, WHEN I'VE RETURNED THE GOODS?
I'VE RECEIVED A STATEMENT, BUT I'VE NOT YET RECEIVED MY GOODS.
I HAVE CANCELLED MY ORDER. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY REFUND?
I HAVE ASKED FOR A REFUND. HOW WILL I BE REFUNDED?
I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION.
I STILL HAVE QUESTIONS REGARDING PAYMENT, HOW CAN I GET IN TOUCH?
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