Returning an item to get a refund or swapping it over with something else is easy. Follow these steps for a seamless return experience!
Step 1: Request Return
Go on our Return & Exchange page and fill in the form.
Step 2: Take A Picture
Take 2-3 photographs of your items in the exact conditions they are being returned in.
Step 3: Wait For Our Team To Contact You
You will receive an email when your request has been sent, and another one when it’s been approved or rejected. This can take up to 2-3 working days.
Step 4: Print Your Shipping Label
If your request has been approved, you will receive a QR code from our team. I kindly request that you check your spam/junk folders as occasionally, our responses inadvertently find their way into these folders. This code will lead you to a unique shipping label that you must print and attach to your parcel.
Step 5: Return Approved: You’re All Set!
Once your request has been approved and your parcel has been scanned and in our system, your refund process will be automatically initiated. You can sit back, and relax!
Step 5b: Exchanged Approved: Let Us Know About Your Choice…
If you have sent an exchange request and it’s been approved, don’t forget to get in touch with our team to arrange a payment or refund in case there is a difference in price between your selected product and your returned item.